We review important lease terms prior the lease signing process to residency. We communicate appropriately with the tenants if any violations occur, and enforce the consequences during the lease term. The lease agreement should rule a policy how to handle breaking rule behaviors and the consequences for any violations and repeat offenders. The violation may incur a fine, null the contract, or be grounds for an eviction.
We work directly with the property owners to well serve all relevant information and services in regards to property performance, owner funds, and legal issues.
Tenant turnover involves leasing property, collecting keys and other room amenities, evaluating damages and refunding the past tenant’s security deposit, enforcing move-out dates, charging a tenant accordingly if not vacate the unit upon agreed date and time, and restoring property to ready condition between lease terms.
The vacated unit has to be inspected, cleaned and restored back to the previous condition before leased. If the property owner wants to make additional improvements to the unit during lease term, we could help coordinate and oversee the property maintenance.
We conduct regular inspections of the rental unit in order to identify any maintenance issues that need to be fixed before they become expensive repairs and to ensure compliance with tenancy requirements. These inspections may include move-in/move-out inspections and seasonal inspections.
Should the property require any repair passing time, we communicate the issue with the owner and schedule repairs pending approval. Common property management repairs include plumbing, broken railings, common area light bulb replacement, etc.
We facilitate legal and appropriate communication with tenants regarding rent increases. We also advise owners on the pros and cons of increasing rental prices in order to match market rates, to pay for property maintenance or improvements, to accommodate tax increases or to increase profits.
Owner funds are usually considered deposits and rent payments. The funds will be collected from a tenant by our team and then disbursed to the property owner’s bank account. We also create the cash flow report to certain the funds are well managed and forecasted the actual return on property investment.
We collect rent payments and additional fees (like late fees etc.) made by tenants and is responsible for distributing them to the owner or business accordingly.
Even the best tenant screening can cause a few bad apples to slip through the cracks, we will deal with the legal side of asking a tenant to move out. Evictions are an incredibly lengthy process, but we know the correct steps to take to make sure everything is handled appropriately in order not to waste time and money.
Deemed as one of the biggest headaches of property management, dealing with tenant complaints can take up a lot of time and energy. A complaining tenant may be voicing concerns about property maintenance or other community related issues regarding tenants or neighbors. Before we properly handle their complaints, we may require tenants to submit written notifications through email correspondence.